Following completion of a sale last week, we received this from the sellers:-
Now that all the dust has settled I want to pen a note to you and your staff.
From the moment that you first started to market our property I knew that we had picked the right team to sell Mum's house. You have always been most courteous and professional to Mum and myself, offering the best advice possible.
I can only thank you from the bottom of my heart for all the hard work that you put into getting this sale over the line. You have been worth every penny of your fee.
Thank you for going above and beyond the call of duty and if you ever need a reference then please don't hesitate to call me. It is a sad thought that I probably won't visit this beautiful area of the country again and therefore won't be able to pass on my thanks personally, but please accept from Mum and myself, our sincerest thanks.
My very best wishes to you and your team for a successful 2015.’
We were pleased with that – but then we received this from the buyers:-
‘Dear Anthony, Julia, Linda and Tara
Thank you all very much indeed for your kindness, patience and tolerance over the last few weeks – it is very much appreciated and we couldn’t have done it without you.
But most of all, may we say you are the best Estate Agent in the UK for outstanding service. May you continue to do well and beat the rest – you deserve it.’
This made us feel that maybe we are not just pleasing our own clients, the sellers, we are going the extra mile to please the buyers too!
THIS MAKES OUR JOB WORTHWHILE!