18
Jul
Great to know our customers are happy with the customer service we provide. As agents we always try to go that extra mile to help with what can be the most stressful and emotional process in peoples lives. "How can we improve our service?: No. It was excellent. Please sum up in a paragraph your thoughts about the company and any specific member of staff: Helen Orchard could not have been more helpful and friendly. (Caroline was also super.) It was a difficult time selling my mother's house after her death, particularly as I was organising everything from London. Helen was kind and understanding. She made the sale easy for me by helping me in any way she could. Nothing was too much trouble Thank you very much."
16
Jul
Samuel Wood are passionate about providing great customer service and this is clear in the customer feeback we are receiving "How can we improve our service?: Could not fault service Please sum up in a paragraph your thoughts about the company and any specific member of staff: Absolute professionals in every way, seamless service with minimum of stress, All members of staff were polite. efficient and friendly. We have dealt with Mr Samuel for the last 30 + years and he still gives the same excellent service, Sue was also very helpful, patient and friendly throughout. Thank you."
12
Jul
Well done Shrewsbury team lovely comments from a very satisfied customer. "How can we improve our service?: I can't think of a way to improve it, to be honest! Please sum up in a paragraph your thoughts about the company and any specific member of staff: From my initial conversation with Russell through several weeks of updates, reassurance and good advice from the unflappable Sue, Tracy and their colleagues, the process of selling my house went as smoothly as it possibly could. I'm enormously grateful to everyone at Samuel Wood!"
11
Jul
As a goodwill gesture from the partners we will close the offices early tonight so that everyone can all manage to get home and enjoy the football Therefore ALL offices will close at 5 p.m. tonight, Thanks and hope you all enjoy the Football
11
Jul

11
Jul
Lovely Team work Craven Arms office great customer appreication and feedback "How can we improve our service?: We were delighted with the friendly professional service on offer. Its very difficult to think about how the service might be improved. Please sum up in a paragraph your thoughts about the company and any specific member of staff: All staff members were incredibly knowledgeable, friendly and efficient. The viewings in particular went smoothly. From the initial meetings to the point of sale SW made this a stress free experience. I have every confidence in the company and its staff and would definitely use you again. "
9
Jul
Lovely to get such positive feedback for our customers, its very important to us as a company to ensure great customer service and these feedbacks show that we care. "How can we improve our service?: Please sum up in a paragraph your thoughts about the company and any specific member of staff: Very Helpful - Helen was instrumental in helping us secure the property we were after and keeping us informed of progress throughout"
9
Jul
Shrewbury office had a very happy customer, great feedback "In turn many thanks to everyone at Samuel Wood, a wonderful group of friendly, supportive and professional people. Everyone a pleasure to deal with."
7
Jul

6
Jul
Well done to the Church Stretton team great to be appreicated "Please sum up in a paragraph your thoughts about the company and any specific member of staff: Polite, professional, effective, personable, invested and energetic. The whole team were great but especially Helen Orchard who proactively chased our solicitors, without this I seriously doubt the sale would have gone through. We would like to say thank you to all the team a we are so happy in our new home!"
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